FAQs

FREQUENTLY ASKED QUESTIONS

  • SHIPPING QUESTIONS

  • PROMOTIONAL DISCLAIMERS

  • RETURNS & EXCHANGES

  • ORDERING QUESTIONS

  • PRODUCT QUESTIONS

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SHIPPING QUESTIONS

Q: How do you ship?
A: PRO Fight Shop generally ships via Fedex and USPS. All packages are insured. Customers can choose the speed and level of service from a variety of options including Ground, Two-Day Delivery, Next-Day Air and International shipping. Please be aware that large equipment orders, such as heavy bags and stands, may be shipped directly by freight carriers in order to allow for timely delivery.

Q: How long does it take to ship?
A: Orders generally processed same business day and shipped same day excluding weekends and holidays. Delivery can vary based on location and shipping option chosen.

Q: Can you rush an order?
A: Yes, typically we are able to meet all expected needs for a rush order. For time-sensitive orders, please call our Customer Service department during business hours at 1-(323) 460-4600

Q: Can you ship to a military addresses like APO and AFO?
A: Yes. Please note that deliveries to military, APO and FPO addresses can take up to 11 business days.

Q: Do you ship internationally?
A: Yes. For international shipping online, please be sure to select the international shipping option at the checkout and include a phone number and email address.  All International orders are subject to customs, duties and taxes imposed by the country of delivery.

The International Shipping Process:

  • Once the order is submitted it is placed on hold for further review.
  • The purchaser will be contacted via email with the shipping charge and to confirm the recipient is aware that there will be customs and duties due on delivery. This is a charge imposed by your country and this charge is not included in the total price provided by PRO Fight Shop.
  • Your approval is mandatory for the order to be processed and shipped.
  • For the protection of the card holder, additional information may be requested for the order to be processed and shipped. You will be contacted via e-mail if additional information is required.

Additional shipping charges may apply. Please provide a phone number or email address with your order. We will be glad to confirm your total before shipping. Orders placed outside the continental U.S., including APO/FPO orders, require additional shipping charges not reflected above. You will be contacted via phone or email prior to the addition of any shipping costs and/or alternate delivery times. Pricing may vary for Alaska, Hawaii, Puerto Rico and the Virgin Islands. If you are ordering from any of these areas, you will be contacted prior to delivery if there are discrepancies in rates. Shipping rates may be higher in these areas depending on weight. Customers ordering from Bulgaria, Cameroon, Ghana, Indonesia, Nigeria, Russia or Venezuela must contact customer service to place their order with a money order or wire transfer. Please contact us at (323) 460-4600 or international@profightshop.com with any questions.

Q: Can you ship to a P.O. Box?
A: Yes, and will be shipped via USPS. However, due to restrictions imposed by USPS, some items may not be shipped to a P.O. These would include items such as heavy bags.  Additional shipping may apply to your order. If so, you will be contacted prior to the additional fee being charged. Alternative shipping options may be discussed at that time.

Q: Can you ship to another address?
A: For the protection of the card holder, we only ship to the billing address of the credit card holder. However, if you would like to contact your credit card company to add a shipping address to your account, we can ship to the other address once the information has been confirmed. Please call our Customer Service department during business hours at 1 (323) 460-4600 for more information.

 

PROMOTIONAL DISCLAIMERS

Q: What is Excluded from Shipping Promotions?
A: The shipping promotion is applied to your order when the retail value of the products in your cart subtotal are greater than the shipping minimum for the offer (when applicable). Shipping savings will be reflected in the shopping cart.

  • Shipping offer applies to GROUND shipping and is limited to U.S. continental 48 states only.
  • Priority shipping will be applied for expedited orders.
  • Items that are heavy/oversized will have normal shipping charges applied.
  • Offer excludes Custom Orders, Mats, Rings and Cages.
  • Offer cannot be applied to previously placed orders.
  • Not valid on wholesale or bulk orders.
  • Cannot not be combined with any other offers.

 

Q: What are the Flash Sale Exclusions?
A: Minimum purchase amount must be met (when applicable).

  • Offer excludes Century, Cleto Reyes, Contenders, Elevation Training Mask, Hayabusa, Nike, and Reebok. Heavy Items, Venum, Sale Items, Gift Cards, Custom Orders, Mats, Rings, Cages and Ring/Cage Accessories.
  • Offer cannot be applied to previously placed orders.
  • Not valid on wholesale or bulk orders.
  • Cannot not be combined with any other offers.

We reserve the right to limit quantities and/or reject any orders based on stock on hand or other circumstances. This promotion is for a limited time and can be modified or terminated at any time without advance notice.

Q: What are the "Percentage Off" Offer Exclusions?
A: Minimum purchase amount must be met (when applicable).

  • Offer excludes Century, Cleto Reyes, Contenders,Elevation Training Mask, Hayabusa, Nike, Reebok, Stance, TITLE Classic, TITLE Platinum Heavy Items, Venum, Sale Items, Gift Cards, Custom Orders, Mats, Rings, Cages and Ring/Cage Accessories.
  • Offer cannot be applied to previously placed orders.
  • Not valid on wholesale or bulk orders.
  • Cannot not be combined with any other offers.

We reserve the right to limit quantities and/or reject any orders based on stock on hand or other circumstances. This promotion is for a limited time and can be modified or terminated at any time without advance notice.

Q: What are the Shipping Upgrade Exclusions?
A: Minimum purchase amount must be met (when applicable).

  • Offer excludes Gift Cards, Custom Orders, Mats, Pads, Rings and Cages.
  • Only valid for orders being shipped within the U.S. continental 48 states.
  • Additional shipping rates will apply to heavy/oversized items.
  • Offer cannot be applied to previously placed orders.
  • Not valid on wholesale or bulk orders.
  • Cannot not be combined with any other offers.

We reserve the right to limit quantities and/or reject any orders based on stock on hand or other circumstances. This promotion is for a limited time and can be modified or terminated at any time without advance notice.

Q: What are the Spend More, Save More Exclusions?
A: Spend More, Save More promotion is applied to your order when the retail value of the products in your cart subtotal are greater or equal to the promotional minimums.

  • Offer excludes Century, Cleto Reyes, Contenders, Nike, Reebok, Under Armour, TITLE Platinum Heavy Items, Gift Cards, and Custom Orders.
  • Offer cannot be applied to previously placed orders.
  • Not valid on wholesale or bulk orders.
  • Cannot not be combined with any other offers.

We reserve the right to limit quantities and/or reject any orders based on stock on hand or other circumstances. This promotion is for a limited time and can be modified or terminated at any time without advance notice.

 

RETURNS AND EXCHANGES

Q: Do you accept returns or exchanges?
A: Yes, simply fill out this return/exchange form, describing the reason for your return and the action you would like us to take. You may return any item for refund, credit or exchange if it is in "resalable" condition, within 120 days. This policy does not include DVD's, books, mouth guards, gift certificates, custom apparel or awards. The return/exchange form must accompany all returns. Money will be refunded in the same form as original payment

Send all returns to:

PRO Fight Shop®

1062 Vine Street

Hollywood, CA 90038

 

It is recommended that you send all returns back via UPS. Send your package insured and postage paid. There will be no credits or refunds for returned shipping charges. No credits or refunds for any merchandise more than 120 days after purchase. No credits or refunds for original forwarding shipping charges, including refused packages and shipments.

Returns are usually processed within 3 business days of receipt. Please allow additional time for processing during the holiday season. A confirmation email will be sent when the return is processed and if exchanging for other items, a confirmation email will be sent when the new order is placed.

 

ORDERING QUESTIONS

Q: What if I have problems placing my order?
A: It's rare, but occasionally we experience technical difficulties. In order to avoid frustration, simply pick up the phone and dial 1-323-460-4600. Our Customer Service representatives are standing by to assist you with your needs during business hours.

Q: Will I receive a confirmation of my order?
A: Your immediate confirmation is available for you to print at the end of the checkout process, once your transaction is complete. A confirmation email will be sent to your attention once your order has been processed and again once your order has shipped.

Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder. To ensure the delivery of our emails, please add info@profightshop.com to your safe senders list in your email account management program.

Q: Can I fax or mail in an order?
A: Yes, we gladly accept faxed / mail-in orders. For your convenience, please use our order form. The order form is in Adobe® Acrobat® format (Download your free copy of Adobe Acrobat Reader).

Please include all item numbers, quantities, sizes and colors along with payment information.

Fax your order to: 1-(323) 460-4600 Attention: PRO Fight Shop®

Mail your order to:

 PRO Fight Shop®
 1062 Vine Street
 Los Angeles, CA 90038

 

Q: Is this a secure site?
A: YES. Our orders are processed securely and in compliance with all PCI laws and regulations.

Q: How quickly are orders processed?
A: Orders placed online are processed within 2 business days. For time sensitive orders, please call our Customer Service department at 1-323-460-4600

To make a change to an order placed online please call our Customer Service department immediately. Outside Call Center business hours, please forward the confirmation email to info@profightshop.com with what changes you would like to make. A confirmation email will be sent informing you if we were able to update your order. Please note, we will make every effort to accommodate your request but it is not guaranteed the change will be made.

Q: When will I be charged?
A: When submitting your order, a pending authorization is placed on your account for the full amount of the order. We only capture, or take, the money when the order ships. If an item is sold out, or on backorder, the pending authorization will fall off and it will be re-authorized when the item is available.

Q:  What payment methods do you accept?
A:  We accept VISA, Master Card, American Express, Discover and PayPal via the website. For security and fraud prevention purposes, we only ship to the billing address of the card holder.  We also accept prepaid gift cards with the Visa, MasterCard, Discover or American Express logo.  To avoid delays in processing your order, please register a billing address for the gift card prior to redemption. Failing to do so could result in funds being placed on hold and delays in processing and shipment of your order.

We accept checks and money orders for phone orders only.  Be aware it takes two weeks for the check to clear. Once we have received the check and it clears we will ship your order. For faster processing please send a money order or cashier's check. If your check is returned, it may be collected electronically and you will be assessed a processing fee as allowed by law. Check writer is responsible for all other check recovery costs, including all attorneys' fees, court costs and taxes.

Please mail all check payments to:

 PRO Fight Shop®
 1062 Vine Street
 Los Angeles, CA 90038 

Q:  Can I order a Gift Certificate?
A:  Yes, gift certificates for PRO Fight Shop are paperless and the recipient will receive an email with the redemption information. No physical certificate is sent. Gift certificates expire 1 year from the purchase date.

 

PRODUCT QUESTIONS

Q:  Will I know if an item is in stock?

For live inventory of a specific product call customer service at (323) 460-4600

If an item has an estimated ship date, it means the item is backordered (sold out) and will be restocked on that date. Estimated ship dates are subject to change. Each backordered item will remain on your order until it becomes available or it is cancelled by you. Your payment method will be authorized for the total cost of the order, including all backordered items, but you will not be charged until the item ships. If you prefer not to wait, please contact customer service at 1-323-460-4600 and they will help you select a comparable in-stock item. Backordered items purchased using PayPal will be cancelled. If you wish to backorder an item, please use a credit card.

If an item has an availability status of “Discontinued" it means the item has sold out of the inventory and will not be received again. Please select another item. Please contact customer service if you would like assistance selecting a comparable item.

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